Your customers notice every minute of downtime. Do you have a plan?
Reliability isn't about buying more redundancy — it's about designing systems that fail gracefully and recover fast. We help you build the SLOs, playbooks, and architecture that give your team confidence and your customers trust.
The reliability gaps most teams don't see coming
Most reliability problems aren't caused by bad engineers — they're caused by missing systems. If you can't answer these quickly, there are gaps to address.
What's your RTO and RPO — and have you actually tested them?
Recovery Time Objective and Recovery Point Objective are often defined on paper and never validated. When a real outage hits, teams discover the gap the hard way.
No runbooks means every incident starts from scratch
Without documented response procedures, your engineers spend the first 20 minutes of every incident figuring out what to do instead of fixing it.
No SLOs means you can't measure reliability — or improve it
If you don't have defined error budgets, you're making reliability trade-offs by gut feel. That leads to either over-engineering or underinvesting.
What's included
Concrete deliverables — not vague "advisory" work.
SLO definition and error budget framework
We help you define meaningful SLOs for your critical user journeys, set error budgets, and build dashboards to track them.
Disaster recovery plan with documented RTO/RPO
A written, tested DR plan that specifies recovery targets, ownership, and procedures — not a hope-for-the-best strategy.
Runbook library for top-10 incident scenarios
Documented step-by-step response procedures for your most common failure modes — so anyone on the team can execute them.
On-call structure and escalation paths
PagerDuty or Opsgenie setup, rotation design, and escalation policies that don't burn out your engineers.
Architecture resilience review
A structured review of single points of failure, dependency chains, and blast radius in your current architecture.
Chaos engineering starter program
Controlled failure injection to validate your recovery procedures before a real incident validates them for you.
Post-mortem process and blameless culture framework
A structured post-mortem template and facilitation approach that turns incidents into learning without blame.
Monthly reliability review
We track SLO burn rates, review recent incidents, and update runbooks as your system evolves.
How it works
A structured approach, not trial-and-error.
Reliability baseline
We map your current architecture, identify single points of failure, review past incident data, and assess your current SLO/SLA posture.
Design for failure
We define your SLOs, draft the DR plan with realistic RTOs and RPOs, and identify the highest-value resilience improvements.
Build the playbooks
We create runbooks for your top failure scenarios, set up on-call rotations, and configure alerting with proper severity levels.
Test and iterate
We validate recovery procedures through controlled exercises, run the first post-mortems, and continuously improve based on real incidents.
What you can expect
Specific, measurable results — not "improved efficiency."
99.9%
Uptime target with a plan to achieve it
Not just a goal — a concrete architecture and operations plan that supports the SLA your customers expect.
60%
Reduction in mean time to resolve (MTTR)
Runbooks and documented procedures mean your team spends less time figuring out what to do and more time fixing it.
1 day
Time to find and follow an incident runbook
From zero runbooks to a complete library for your top incident types — typically delivered in the first sprint.
Who this is for
This service works best for companies in a specific situation. Here's how to know if it's right for you.
Related services
Most clients combine multiple services for complete cloud coverage.
Observability & Intelligence
You can't improve reliability without seeing what's happening. Observability is the foundation for SLO tracking and incident response.
Security & Governance
Security incidents are reliability incidents. A strong security posture reduces the blast radius of failures.
Managed DevOps & Delivery
Reliable deployments reduce incident frequency. Good CI/CD is a reliability strategy.